Library Updates and FAQ
May 15, 2020
Please check our Facebook page. This will be the best place to check for further updates during this time.
If you need to contact the Library please email the library at email@example.com. As there is no one here on a regular basis to answer the phone, please refrain from calling us unless you cannot send an email. If you are a Winfield resident without a library card, please email our circulation manager, Rozanne Murphy, at firstname.lastname@example.org to inquire about getting a temporary card to access our digital services.
This is an update to our ongoing situation and we will keep you informed as we make plans to move forward during this time. We are following all available safety guidelines when making these tough decisions. Thank you for your understanding.
What are the library's reopening plans? Is there a set date to reopen?
The library is closed until further notice. We currently have no set date to restart in-person library services, and no service changes will take place until we have entered Phase 3 of the Restore Illinois initiative. However, even when we reach Phase 3, any expansion of services will depend on safe procedures for staff and patrons, using every caution as we make these changes. As the situation changes, what we need to consider before changing services may also change.
Some things we must take into consideration are:
1. Lifting of the Governor's stay-at-home order.
2. Availability of masks and cleaning supplies for library staff.
3. Availability of our cleaning company for more frequent service.
4. Safe procedures for handling returned library materials.
When we are able to offer more services, we will most likely start with a short period where we will accept book returns only. Then, we will start offering curbside pickup of materials you have placed on hold. This level of service will continue until the state reaches Phase 4 of the Restore Illinois initiative. Then, we will reevaluate which services we may safely allow.
We are so grateful to serve a community like Winfield, that has been supportive of our efforts to keep staff and patrons as safe as possible during this time. Thank you for your patience as we constantly evaluate this situation.
Can we return materials?
The outside book drops are still closed. We will not assess fines, so please enjoy your library materials during this time.
How can I access eBooks?
For eBooks, eAudiobooks, and eMagazines, check out our downloadables page at http://www.winfield.lib.il.us/winfield/downloadables.html. Or download the Libby and RBdigital apps on your mobile device.
What is my Libby PIN?
Although Libby asks for a PIN, what they actually need is the same password you use to log in to the library's regular catalog. Please email email@example.com if you need us to reset the password.
What else can we access during this time?
For an A-Z list of our other digital resources, check our list of resources at: http://www.winfield.lib.il.us/winfield/research.html.
Can I still get reference help?
Library staff will answer questions to the best of our ability while at home. Please email firstname.lastname@example.org for research help or help using any of our databases.
Can I still get book suggestions?
Yes! Email Youth Services Librarian Nuccia Choate at email@example.com or Adult and Young Adult Services librarian Katie Clark at firstname.lastname@example.org for help. Looking for suggestions from our Adult Book Group Leader, Dawn Leardi? Email email@example.com.
When can community groups start meeting at the library again?
All meeting room use is cancelled until further notice. This includes library programs as well as community group meetings.